Clear terms for using Itya responsibly

These Terms of Service govern access to and use of Itya websites, applications, APIs, and interview-workflow services. By creating an account, accepting an invitation, or using the service, you agree to these terms on behalf of yourself and, when applicable, your organization.

A signed order form, data-processing agreement, enterprise agreement, or other written contract may add to or replace parts of these terms. If documents conflict, the signed order form or negotiated agreement controls, followed by these terms and then product policies.

You must be legally able to enter this agreement and authorized to act for any organization you represent. Account information must be accurate and current. You are responsible for protecting credentials, using multi-factor authentication where available, and promptly reporting suspected unauthorized access.

Workspace owners and administrators manage membership, roles, connected services, and organization settings. Their actions can affect access to records and service availability for everyone in the workspace.

Subject to these terms and payment of applicable fees, Itya grants customers a limited, non-exclusive, non-transferable right to use the service during the applicable subscription or trial for internal recruiting and hiring operations.

Documentation, usage limits, support levels, and feature availability may differ by plan, configuration, region, or integration provider. Preview and beta features may be less stable and can change or end with reasonable notice.

Customers retain their rights in the data they submit to Itya. Customers grant Itya the rights needed to host, process, transmit, back up, and display that data solely to provide, secure, support, and improve the contracted service.

Customers are responsible for:

• Having a lawful basis to collect and process candidate and interview information.
• Providing required notices and obtaining required recording or transcription consent.
• Ensuring users and integrations have appropriate access.
• Avoiding irrelevant sensitive information and maintaining fair, job-related evaluation criteria.
• Reviewing exports and connected-service destinations before sharing records.

AI-assisted features may produce transcripts, summaries, evidence suggestions, rubric mappings, scores, or other generated output. Generated output can be incomplete, inaccurate, or inappropriate for a particular decision and is not legal, employment, or professional advice.

Customers remain responsible for interview design, candidate communication, accommodation, evaluation criteria, human review, and every hiring decision. Users must verify important output against source evidence and must not rely on Itya as the sole basis for decisions that produce legal or similarly significant effects.

You may not use Itya to:

• Break the law, violate rights, discriminate, harass, or facilitate harmful conduct.
• Record, transcribe, monitor, or profile people without the notices, permissions, and safeguards required by law.
• Upload malware, probe or disrupt systems, evade limits, share credentials, or attempt to access another customer's data.
• Reverse engineer the service except where law expressly permits it, or use it to build a competing product from non-public product behavior or output.
• Use generated output to infer protected traits or make fully automated hiring decisions without meaningful human review.

We may investigate suspected violations and limit access when reasonably necessary to protect candidates, users, customers, Itya, or the public.

Customers may connect calendars, meeting platforms, applicant tracking systems, messaging tools, storage, and other third-party services. Customer authorization instructs Itya to exchange the data needed for that connection.

Third-party services are governed by their own agreements and privacy practices. Itya is not responsible for a third party's availability, changes, or handling of data outside our control. Removing an integration may stop future synchronization without deleting data already sent to that provider.

Plan prices, included usage, billing intervals, renewal dates, and support levels are shown at checkout, in an order form, or in billing settings. Unless stated otherwise, subscriptions renew automatically for the selected interval until canceled. Taxes may apply.

Trials and plans may include limits on seats, interviews, transcription, AI credits, storage, files, or integrations. We may warn as usage approaches a limit and pause new work at the limit. In-progress workflows may receive a limited grace period, but customers remain responsible for choosing a plan that fits their use.

Cancellations take effect as described at checkout or in billing settings. Fees are generally non-refundable except where the order form, checkout terms, or law says otherwise. We may change future pricing with advance notice required by the applicable agreement or law.

Itya and its licensors own the service, software, documentation, designs, and related intellectual property. These terms do not transfer ownership of Itya or customer data.

If you provide product feedback, you allow Itya to use it without restriction or payment, provided we do not publicly identify you as its source without permission. Aggregated or de-identified service information may be used to operate, secure, analyze, and improve Itya when it cannot reasonably identify a person or customer.

Our Privacy Policy explains how we handle personal information. A data-processing agreement may apply to customer-controlled personal data.

Each party will protect the other party's non-public confidential information using reasonable care and use it only to perform the agreement. This obligation does not cover information that is independently developed, lawfully received without restriction, already known without a duty, or public through no breach.

We maintain safeguards designed to protect the service, but customers must configure access, integrations, retention, and exports responsibly and notify us promptly of suspected incidents involving their workspace.

We work to keep Itya reliable, but the service may be unavailable during maintenance, provider outages, security events, or circumstances beyond reasonable control. Service-level commitments apply only when included in a signed agreement.

We may change the service as it evolves. If a change materially reduces contracted core functionality, we will provide notice and any remedy required by the applicable agreement. We may suspend access for nonpayment, material breach, security risk, unlawful use, or harm to the service, using reasonable efforts to limit the scope and restore access when the issue is resolved.

Either party may terminate as allowed by the subscription, order form, or law. We may terminate for an uncured material breach or immediately when continued service would be unlawful or create a serious security risk.

After termination, access ends and customer data is retained or deleted according to the agreement, configured retention, backup lifecycle, and legal obligations. Customers should export needed records before access ends. Terms that by their nature should continue—such as payment, ownership, confidentiality, disclaimers, and liability provisions—survive.

To the extent permitted by law, Itya is provided “as is” and “as available.” We disclaim implied warranties, including merchantability, fitness for a particular purpose, non-infringement, and warranties arising from course of dealing. We do not warrant that generated output is accurate or suitable for a hiring decision.

To the extent permitted by law, neither party is liable for indirect, incidental, special, exemplary, punitive, or consequential damages, or lost profits, revenue, goodwill, or data. Each party's aggregate liability arising from the service will not exceed the fees paid or payable for the service during the twelve months before the event giving rise to the claim.

These limits do not apply where they are prohibited or to liabilities that cannot lawfully be limited. A signed agreement may set different exclusions, caps, or remedies.

To the extent permitted by law, customers will defend and indemnify Itya against third-party claims arising from customer data, unlawful or unauthorized recording, customer hiring practices, connected services selected by the customer, or a material violation of these terms. Itya will provide prompt notice and reasonable cooperation, and the customer may control the defense subject to reasonable limits on settlements that bind Itya.

Any Itya indemnity, including for intellectual-property claims, applies only when stated in a signed agreement.

You may not assign these terms without our consent, except as part of a permitted corporate transaction. We may assign them to an affiliate or successor. Neither party is liable for delays caused by events beyond reasonable control. Notices may be delivered electronically.

If a provision is unenforceable, it will be adjusted only as needed and the remaining terms continue. Failure to enforce a provision is not a waiver.

Governing law and forum. Unless an executed order form or signed agreement names a different governing law and forum, these terms are governed by the laws of the State of Delaware, United States, without regard to its conflict-of-laws rules, and each party submits to the exclusive jurisdiction of the state and federal courts located in Wilmington, Delaware for any dispute arising out of them. This default applies to every self-serve subscription, so no customer is left without a governing law. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

Mandatory local law still applies where it must. Nothing above deprives a consumer, or a party in a jurisdiction whose law cannot be contracted out of, of the protection of the mandatory provisions of the law of their habitual residence — including mandatory data protection law, which is addressed in the data processing addendum. Each party may seek injunctive relief in any court of competent jurisdiction to protect its intellectual property or confidential information.

These terms and referenced agreements — including the data processing addendum, which is incorporated by reference and applies to every subscription — are the entire agreement about the service. This agreement is published in English; a translation is provided for convenience only and the English version governs. Contact support@itya.ai with questions about these terms or the contracting entity for your subscription.