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Support

Get help with Itya

Contact us about product questions, billing, sales, security, or privacy. You can submit a request without an account.

Product support

Troubleshooting and product guidance.

support@itya.ai

Sales

Plans, procurement, and workspace sizing.

sales@itya.ai

Security & privacy

Security reviews, privacy requests, and data handling.

security@itya.ai

System status

Current platform availability by service.

View status page

Support request

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Tell us what happened, what you expected, and who is affected. You don't need to sign in.
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Tell us what happened and how it affects your work.

Errors, unexpected behavior, or broken UI.

A workflow is affected, but a workaround is available.

Include what happened, what you expected, who is affected, and any relevant interview or job. Do not include sensitive candidate data unless it is necessary to investigate the issue.

Help resources
System statusLive platform healthIntegration setup overviewProduction checklist for calendar, ATS, Slack, and webhook setup.Billing and plansTrials, plan changes, seats, invoices, and payment recovery.Security and privacyAuthentication, 2FA, consent, data retention, and audit logging.Troubleshoot bot join failuresDiagnose meeting bot join issues on Google Meet, Teams, and Zoom.