Cancel anytime, keep what you paid for

You can cancel a paid Itya subscription at any time. Cancelling stops the next renewal; it does not end the period you have already paid for. Your workspace keeps full access until the end of the current billing period, monthly or annual, and is not charged again. After that it moves to the Free plan and keeps working, with all of its data intact.

This policy is part of the terms of service. Subscriptions are sold and billed by Trovakap Private Limited, the company behind Itya.

Cancel from inside Itya. It needs billing permission, which workspace owners, admins and billing admins have.

• Open Settings → Billing.
• In Current subscription, choose Schedule cancellation, pick a reason, and confirm. The dialog shows the date your access ends.
• Or choose Cancel subscription to cancel through the Stripe customer portal, which shows the same end date.

Changed your mind? Until the period ends, Resume on the same card undoes the cancellation and the subscription renews as before. If you cannot sign in, email support@itya.ai from your billing contact address.

We do not refund partial periods. Cancelling part-way through a monthly or annual period ends the subscription at the end of that period; the unused remainder is not refunded.

Duplicate charges and billing errors are refunded in full to the original payment method. That covers being charged twice for the same period, being charged after a cancellation took effect, and being charged an amount other than the price shown at checkout. Email support@itya.ai with the invoice number; once we confirm the error, we issue the refund promptly. Your bank or card issuer decides how long it takes to appear on your statement. A refunded amount also shows against the invoice in your billing settings.

A new workspace starts on a 14-day free trial. No payment details are needed to start it and nothing is charged during it. A workspace receives one trial.

When the trial ends without a paid plan, nothing is charged and nothing is deleted: the workspace moves to the Free plan and keeps working within its monthly limits. Someone with billing access can choose a paid plan at any time.

• Upgrades take effect at once. The price difference for the rest of the current period is invoiced and charged immediately, and the higher plan applies when that payment succeeds.
• Downgrades also take effect at once. The unused value of the higher plan for the rest of the period is credited against your next invoice; it is not refunded to your card.

Billing settings shows what a change costs before you confirm it.

Itya is a digital service, delivered online. Access is provided as soon as your account is activated: on sign-up for the free trial, and on a successful checkout for a paid plan. Nothing is shipped; there are no physical goods and no delivery charges.

Billing questions go to support@itya.ai. Every other way to reach Trovakap Private Limited is on the contact page.